❓ CanGoal FAQ

Introduction

Hello everyone! Goal management can be a logically complex matter. "CanGoal" can be used simply, for example, as a basic to-do list; however, if you need to track habits, quantifiable targets, recurring tasks, and other complex scenarios within a goal, things can get a bit more intricate. If you encounter any problems, please read through this document carefully.

Cannot find the widget to add

Being unable to find the widget is a common iOS issue that happens occasionally. The reason is that iOS delays refreshing the widget list based on device battery and other system conditions. You can try the following methods to resolve it:

1. Charge your device.
2. Turn off Low Power Mode.
3. Wait about half an hour.
4. If it still doesn't work or you're in a hurry, try restarting your phone (a restart resolves this issue 100% of the time).

Why doesn't the parent task complete automatically when its subtasks are completed?

In "CanGoal", subtasks do not dictate the completion status of their parent task. For example:

• [ ] Publish a book
  • [x] Finish writing chapter one
  • [x] Finish writing chapter two
  • [x] Submit to publisher

In this example, although three subtasks have been completed, the main task "Publish a book" is not considered complete. There might be other unlisted conditions, or the actual publication date hasn't arrived yet.

Therefore, in CanGoal's task management, we adhere to a "recording" model rather than an automated "housekeeping" model. An automated system might fail to fully grasp your intentions, so CanGoal leaves the final decision—and the satisfaction of checking off the main task—entirely up to you.

White or black screen after updating the widget

A widget showing a black screen is a relatively common issue in the iOS system. The cause is that upgrading an App prompts iOS to refresh its widgets, but under certain conditions (like low battery), iOS might choose to abandon the refresh, resulting in a black screen. This can happen with almost any App.

Rest assured, your data will not be lost. You can fix this by exiting Low Power Mode, restarting your phone, or removing and re-adding the widget.

Where is my data synced?

Your data is stored either on your phone's local storage or in your iCloud Drive.

• All your in-app data is stored on your device. As developers, we have absolutely no access to it.
• If you have enabled iCloud Sync, your data is securely stored on Apple's iCloud service, utilizing your personal iCloud storage space. Again, as developers, we cannot access this data.
• CanGoal will never ask you to provide any personal information, including your name, gender, email, phone number, or address.
• CanGoal does not have its own servers to store your in-app data (such as created goals, tasks, timers, habits, etc.).
• You have 100% control over your data. However, this also means you are responsible for it. If your device malfunctions, the developers cannot assist with data recovery.

Why can't I find my account?

"CanGoal" is designed specifically for the Apple ecosystem. There are no accounts, and no login is required within the app.

Under the same Apple ID, purchases across iPhone, iPad, and Mac are universal. As long as you are logged into the same Apple ID on the App Store, purchasing CanGoal Premium on one platform automatically unlocks it on the others. You do not need to (and cannot) purchase it again. If your Premium status hasn't synced, try restarting the App.

Note: Purchase status is tied to the account logged into the App Store, not the account logged into iCloud settings. These two can sometimes be different.

Permanently deleting data

If you need to permanently delete your data (note: this will not remove your purchase records), follow these steps:

1. Delete the CanGoal App from your device.
2. Go to your device's Settings -> Tap your Apple ID profile at the top -> iCloud -> Manage Account Storage -> Find CanGoal.
3. Tap Delete Data from iCloud.
4. This will completely and irreversibly delete your data. Please proceed with caution.
5. Reinstall the App if you wish to use it again.
6. If your Premium status seems lost, ensure you are logged into the correct Apple ID in the App Store, then reopen the App. Your purchase records remain safe.

My Premium membership disappeared

CanGoal's in-app Premium membership does not disappear when you uninstall the app. According to our User Agreement, your membership rights are tied to the Apple ID logged into the App Store. Reopening CanGoal while logged into the same Apple ID used for the purchase will restore your membership.

Please ensure:

1. You are logged into the correct Apple ID in the App Store. If your login session has expired, please log in again.
2. You did not request a refund for the purchase.
3. Your device has an active internet connection.
4. If you just reinstalled the app, it might take a minute or two to sync. You can try force-closing the app (swiping up from the background) and reopening it.

Will my data be lost if I change devices?

No. As long as you use the same Apple ID and have iCloud Sync enabled, your data will automatically transfer to your new device via iCloud and will not be lost.

How do I know my data has been synced to iCloud?

Due to the limitations of Apple's iCloud framework, data synchronization happens in the background, and the app's developers cannot actively monitor its status. To protect your data, we strongly recommend not uninstalling the App until you have successfully verified that your data has synced and appeared on your new device.

I can't find a specific feature

Goal and task management needs vary greatly from person to person. If you haven't found a specific feature you're looking for while using the App or reading our guides, it means that feature is currently not available. Thank you for your understanding.

If you have feature suggestions, please feel free to email us at: cangoal@canapps.space

Will you regularly update or improve the App?

Yes! We are committed to continuously improving and updating our app to meet our users' evolving needs. We regularly collect feedback and optimize our services based on it.

What platforms are currently supported?

CanGoal is currently available on iOS, iPadOS, and macOS.

Will team sharing be supported in the future?

We do not currently offer team sharing features. Our primary focus is on providing an exceptional, personal experience for individual users.

Troubleshooting Data Sync Issues

For your privacy, CanGoal data is stored in your personal iCloud account, meaning developers cannot access it. Because iCloud Sync relies entirely on Apple's services and your device's settings, you might occasionally encounter sync issues. Try the following troubleshooting steps:

1. Crucial: Ensure that the same iCloud account is logged into all your devices (iPhone, iPad, or Mac).
2. Check that you have enough available storage space in your iCloud account.
3. Ensure that Background App Refresh is turned on in your device's Settings. iCloud Sync relies on this feature.
4. Ensure that the iCloud Sync switch within the CanGoal App Settings is turned on (it is on by default).
5. Ensure that the iCloud Sync switch specifically for CanGoal in your device's Settings is turned on (also on by default).
6. Make sure the App has network access permissions. The App asks for this upon first opening; if you accidentally declined, you can grant it in your device's Settings.
7. Patience is key: Sync speed depends entirely on iCloud's servers, which can sometimes be slow. Please wait patiently. You may need to force-close and reopen the App to trigger a refresh.

Suddenly all my goals disappeared!

Don't panic! CanGoal enables iCloud Sync by default. Unless you manually turned it off, your data is safely backed up to your iCloud Drive.

Because iCloud data is tied to your Apple ID, your data may temporarily disappear if you switch Apple IDs or log out. This behavior is identical to Apple's native apps like Apple Notes. It's a privacy measure: if you switch accounts, the system assumes someone else might be using the device.

When you log back into your original Apple ID, your data will slowly and automatically restore itself. This takes some time depending on your network connection. You can restart the app a few times to check the sync progress.

In extreme cases, you can restore your data from a local backup:

1. Go to the App's Settings Page -> iCloud Sync -> Data Backup.
2. Tap the most recent backup to restore your data.