❓ CanGoal FAQ

Introduction

Hello everyone, goal management is a logically complex matter. "CanGoal" can be used simply, for example as a list to record to-dos; but if you need to record habits, quantifications, recurring tasks, and other complex scenarios within a goal, the situation can become complicated. So if you encounter problems, please read this document in detail.

Cannot find the widget to add

Unable to find the widget is a common iOS issue that happens with some probability. The reason is that iOS delays refreshing the widget list based on device battery and other conditions. You can try the following methods to solve it:

Charge your device
Exit Low Power Mode
Wait about half an hour
If it still doesn't work or you are in a hurry, you can restart your phone (restarting works 100% of the time)

Why doesn't the parent task complete automatically when subtasks are completed?

Why doesn't the parent task automatically complete when subtasks are completed? Why doesn't the task automatically complete when quantification is finished?

In "CanGoal", subtasks do not affect the completion status of the parent task. For example:

[ ] Publish a book
- [x] Finish writing chapter one
- [x] Finish writing chapter two
- [x] Submit to publisher

In this example, although 3 subtasks have been completed, the task "Publish a book" is not completed: because there may be other unlisted conditions, or the day to publish the book hasn't arrived yet, so it's not finished.

Therefore, in the task management of "CanGoal", we adhere to the mode of "recording" rather than "housekeeping". Because if it were a housekeeper, it would definitely fail to fully understand your intentions in some places, so "CanGoal" leaves the final operation right to the user themselves.

White screen or black screen after updating the widget

Widget black screen is a relatively common issue in the iOS system. The cause is that upgrading the App refreshes the widget in the iOS system, but in some cases, iOS fails to refresh. For example, in low battery conditions, iOS may choose to give up refreshing, resulting in a black screen (basically every App may encounter this problem).

But rest assured, your data will not be lost. You can choose to exit Low Power Mode, or restart your phone, or re-add the widget to solve it.

Where is cloud sync synced to?

Your phone storage or iCloud Drive stores your data.

Any of your in-app data is stored on your device; as developers, we have no right to access it.
If you have enabled the iCloud sync function, your data will be stored on the iCloud cloud service provided by Apple, occupying your iCloud space; as developers, we also have no right to access it.
CanGoal will not ask you to provide any personal information, including but not limited to name, gender, email, mobile number, address.
CanGoal servers will not store your in-app data, including but not limited to created goals, tasks, timers, habits, etc.
You have 100% control over your data, and at the same time, you need to be responsible for your own data. Once your device malfunctions or other problems occur, the developer cannot help you perform operations such as data recovery.

Why can't I find my account?

"CanGoal" is software designed specifically for the Apple system; there are no accounts, and no login is required.

Under the same Apple ID, purchases on iPhone, iPad, and Mac are universal: as long as you are logged into the same Apple ID on the App Store, if you have purchased CanGoal Premium on any of the above platforms, you do not need to purchase it again on other platforms, nor can you purchase it again; the Premium membership will be automatically enabled. If the membership status is not synced, try restarting the App.

Note: The purchase status is based on the account logged into the App Store, not the account logged into iCloud; the two may be different (if you only have one account, you can ignore this).

Permanently delete data

If you need to permanently delete data, you can follow these steps to permanently delete data (but this will not remove purchase records):

First delete the App.
Then go to [System Settings] -> Apple ID avatar at the top -> [iCloud] -> [Manage Account Storage] -> Find "CanGoal" or "目标罐头".
Then click "Delete from iCloud".
This will completely delete the data; please be careful as it cannot be recovered.
Reinstall the App.
If the purchase status is lost, please confirm that you are logged into the same Apple ID in the App Store, then reopen the App. Purchase records will not be deleted, please rest assured.

Membership status disappeared

CanGoal's in-app purchase membership will not disappear even after uninstallation. According to the "User Agreement", membership rights are bound to the Apple ID logged into the App Store: re-opening CanGoal while logged into the same Apple ID in the App Store where the purchase was made will restore the membership.

Please ensure:

You are logged into the same Apple ID. Please ensure that the login status in the App Store has not expired; if expired, please re-login to your Apple account in the App Store.
No refund was made.
There is currently a network connection.
If reinstalled after uninstallation, you may need to wait 1-2 minutes; you can try swiping up to close the App from the background and then reopen it.

If I change devices, will my data be lost?

No. As long as you use the same Apple ID account and turn on the iCloud sync function, your data will be automatically transferred to the new device via iCloud and will not be lost.

How do I know my data has been cloud synced?

Due to the limitations of the Apple iCloud framework, data synchronization is completed in the Apple background, and developers cannot know through the program. So to protect data, it is not recommended to uninstall the App unless you have seen the synced data on another device.

Did not find the feature I want

Goal task management software requirements are numerous, and everyone's needs are different. If you haven't found the feature you want in the App usage or feature introduction, sorry, that means there is no such feature. Thank you for your understanding.

If you want to suggest some features, please email cangoal@canapps.space

Will you regularly update or improve the App experience?

We are committed to continuously improving and updating our membership services to meet the changing needs of users. We will regularly collect user feedback and optimize services based on this feedback.

What platforms are currently supported?

iOS, iPadOS, macOS

Will team sharing be supported in the future?

Team sharing features are not provided. We focus on providing an excellent user experience for individual users.

Data sync issues

Hello, for your privacy, [CanGoal] data is stored in your iCloud account, and developers cannot access your data. At the same time, because iCloud sync relies heavily on Apple services and your own device settings, if you encounter sync problems, you can try the following methods to troubleshoot:

The most important point: Ensure that the "iCloud" account logged into the iPhone, iPad, or Mac is the same one.
Ensure that there is still space in iCloud storage.
Ensure that [Background App Refresh] in phone settings is turned on; iCloud sync works through background refresh, and if it is not turned on, it cannot sync.
Ensure that the iCloud Sync switch in App -> Settings is on (this is on by default).
Ensure that the iCloud sync switch for "CanGoal" in phone settings is also on (this is also on by default; if you haven't touched it, you don't need to set it).
Ensure that the App has network authorization; the App will ask when opened for the first time; if you accidentally clicked refuse, you need to re-grant network authorization in phone settings.
Finally, the sync speed depends on iCloud; sometimes it is a bit slow, please wait patiently (Important ‼️) [Need to reopen the App to check sync status]

Suddenly all my goals disappeared?

Please rest assured, CanGoal enables the iCloud sync mechanism by default. If you haven't manually turned it off, your data will be automatically saved to your iCloud Drive, and developers have no right to view any of your data to ensure your data privacy.

At the same time, iCloud data is bound to the Apple ID you are logged into on the device. If you switch Apple IDs or log out of your Apple ID, your data may temporarily disappear. This maintains the same logic as Apple's native software such as Notes: in this case, switching Apple IDs may mean that you are lending your phone to others, so to protect your privacy and security, the data will appear to "disappear".

But please rest assured, iCloud is very reliable. When you log back into your Apple ID, your data will slowly recover automatically. This usually takes some time depending on network conditions. You can repeatedly restart the App to check the data sync progress.

In extreme cases, you can also restore data through the backup mechanism:

Settings Page -> iCloud Sync -> Backup
Click the latest backup to restore